Get in Touch
Questions about matched betting? We're here to help.
Whether you're stuck on an offer, unsure about a calculation, or just want to say hello — we'd love to hear from you. We read every email and aim to respond within 24 hours on weekdays.
Email: hello@extraplace.co.uk
Please include as much detail as possible about your question so we can give you the most helpful response.
What We Can Help With
- Beginner questions — No question is too basic. We've all been there.
- Offer queries — If you're unsure about a specific bookmaker offer, tell us which one and what step you're on.
- Bug reports — If something on the site isn't working, let us know and we'll fix it.
- Suggestions — Got an idea for a guide or feature? We're all ears.
Response Time: We typically respond within 24 hours on weekdays. During busy periods (e.g. when a major bookmaker launches a new offer), it may take a little longer. If your question is urgent, please put 'Urgent' in the subject line.
Do you offer one-to-one coaching?
Not currently. Our guides are designed to be comprehensive enough that you shouldn't need it. If you're stuck on a specific step, email us and we'll help you through it.
Can I write a guest post?
We occasionally accept guest contributions from experienced matched bettors. Email us with your idea and a brief outline.
Do you have a community or forum?
Not yet, but it's something we're considering. Sign up to our newsletter to be the first to know if we launch one.
I found an error in one of your guides. How do I report it?
Please email us with the guide title and the specific error. We take accuracy seriously and will update the guide promptly.